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how to return a gift on amazon

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There are two main ways to return a gift received on Amazon:

1. Using the gift receipt:

  • Locate the gift receipt: This could be a physical receipt included with the gift or an email you received containing a return link.
  • Visit the return website: The gift receipt should have a specific website link dedicated to returning the gift. Click on the link to initiate the return process.
  • Follow the on-screen instructions: The website will guide you through the return process, which may involve selecting the reason for return, choosing a return method, and printing a return label.
  • Package the item securely: Place the item back in its original packaging if possible, and ensure it's securely packed to avoid damage during shipping.
  • Return the item: You can either drop off the package at the designated location (depending on the chosen return method) or schedule a pickup.

2. Using the order number (if the gift giver shared it):

  • If the gift giver shared the order number with you: You can use it to initiate a return on Amazon's website even without the gift receipt.
  • Go to the "Returns & Orders" page: Visit https://www.amazon.com/gp/help/customer/display.html?nodeId=GNW5VKFXMF72FFMR and log in to your Amazon account if you haven't already.
  • Find the order: Enter the order number you received and click on "Find Order."
  • Select the item to return: Choose the specific item you want to return from the order.
  • Initiate the return: Follow the on-screen instructions to select the reason for return, choose a return method, and print a return label (if applicable).
  • Package and return the item: Securely pack the item and return it using the chosen method.

Additional points to remember:

  • Return policies may apply: Even for gifts, Amazon's standard return policies apply, so check their website for timeframes, conditions, and any applicable fees.
  • Gift giver notification (optional): If you return the item using the order number, Amazon won't notify the gift giver by default. You can choose to inform them yourself or leave the option unchecked.
  • Refunds: Depending on the return method and the gift giver's preference, the refund might be issued to the original payment method used for the purchase or be credited as an Amazon gift card to the recipient's account.

It's always a good idea to communicate with the gift giver before returning their gift, especially if it's for a replacement or exchange. This ensures everyone is on the same page and avoids any misunderstandings.

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